Security Support Engineer 

Role Summary

The Support Engineer works as part of a team of support engineers to provide direct, phone-based and email-based advice, guidance and troubleshooting to clients on their security products.

Essential Responsibilities

• Provide advice and guidance to clients on the proper implementation and use of a variety of security products via both phone and email in an on-demand environment.
• Responsibly escalate challenging issues both internally and to vendor support.
• Properly and accurately document all activities and client interactions in a timely fashion consistent with corporate policy, process and practice.
• Communicate as part of a team on client needs, notable and recurring issues, and emerging technologies and client expectations.
• Keep current in all technical areas relevant to active client base, including achieving and maintaining technical certifications in accordance with company guidelines.
• Other duties as assigned.

Post-probationary Expectations

• Independently handle routine client requests.
• Maintain composure during sometimes stressful situations and/or interacting with distressed clients. 
• Exhibit dedication to 100% customer satisfaction. 
• Work well alone or as part of a team as tasks demand. 
• Ability to multitask client requests.

Requirements

• 2+ years industry experience, with security exposure. 
• General knowledge of networking and security systems, including routers, switches, firewalls, IDS/IPS, authentication, anti-virus, content filtering, log management, etc.
• Proficient in English with excellent written and verbal skills.

Preferences

• Advanced knowledge of computer and network security techniques and methodologies.
• Check Point certification and/or hands-on experience.
• Security+, Network+, and CISSP certifications.
• Experience with L2, L3 Switching & Routing
• Additional vendor experience with Juniper, Fortinet, Palo Alto, Symantec, RSA, Trend Micro, F5, Splunk, and others.
• Service desk experience.
• Experience with Linux operating systems a plus.
• 2-year Associate's Degree in Information Technology or equivalent field experience.

Additional

• Pay is commensurate with experience. 
• Position is based in Cincinnati, OH; however, we will consider candidates with senior-level experience who can work remotely.

Submit your resume at careers@cadre.net. Please only attach resumes in MS Word (.doc) or ASCII text (.txt) format.