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Security Support Engineer

Role Summary

The Support Engineer works as part of a team of support engineers to provide direct, phone-based and email-based advice, guidance and troubleshooting to clients on their security products.

Essential Responsibilities

  • Provide advice and guidance to clients on the proper implementation and use of a variety of security products via both phone and email in an on-demand environment.
  • Responsibly escalate challenging issues both internally and to vendor support.
  • Properly and accurately document all activities and client interactions in a timely fashion consistent with corporate policy, process and practice.
  • Communicate as part of a team on client needs, notable and recurring issues, and emerging technologies and client expectations.
  • Keep current in all technical areas relevant to active client base including achieving and maintaining technical certifications in accordance with company guidelines.
  • Other duties as assigned.

Post-probationary Expectations

  • Independently handle routine client requests.
  • Maintain composure during sometimes stressful situations and/or interacting with distressed clients. 
  • Exhibit dedication to 100% customer satisfaction. 
  • Work well alone or as part of a team as tasks demand. 
  • Ability to multi-task client requests.


  • 2+ years industry experience, with security exposure. 
  • General knowledge of networking and security systems including routers, switches, firewalls, IDS/IPS, authentication, anti-virus, content filtering, log management, etc.
  • Proficient in English with excellent written and verbal skills.


  • Advanced knowledge of computer and network security techniques and methodologies.
  • Check Point certification and/or hands-on experience.
  • Security+, Network+, and CISSP certifications.
  • Experience with L2, L3 Switching & Routing
  • Additional vendor experience with Juniper, Fortinet, Palo Alto, Symantec, RSA, Trend Micro, F5, Splunk, and others.
  • Service desk experience.
  • Experience with Linux operating systems a plus.
  • 2 year Associates Degree in Information Technology or equivalent field experience.


  • Pay is commensurate with experience. 
  • Position is based in Cincinnati, OH, however, will consider working remotely with senior level experience.

Submit your resume at careers@cadre.net. Please only attach resumes in MS Word (.doc) or ASCII text (.txt) format.