CADRE – RAPID DIAGNOSIS AND RESOLUTION

When you encounter a technical issue or security breach, you need to secure your network and your data – fast.

From very basic to the most complicated technical issues, Cadre's Level II and Level III engineers work through your whole problem, not just the single point of issue. With extensive product knowledge and high-end relationships with manufacturers and other vendors, the Cadre Technical Center (CTC) is the one source you should contact for all your technical support issues.

The CTC provides you with direct and immediate support 24/7/365. Our expert engineers will diagnose your problem and resolve your issues on the spot. We won't stop working until your problem is completely solved.

Cadre's staff of Level II and Level III engineers have:
  • Resolved thousands of support tickets – real-world, hands-on experience
  • 217 certifications combined (and counting!) from every manufacturer in the business
  • Field experience working with every product including design, implementation and administration
  • Experience in many different markets: financial services, healthcare, manufacturing and more
  • The ability to get to the root problem quickly and efficiently - over 80% are resolved on the first call

Various levels of support are available; you pick the one that's right for you. For all levels, Cadre provides:
  • Direct telephone and email access to highly qualified Level II and III technicians and technical account coordinators
  • A comprehensive lab for duplicating issues
  • Defined service level agreements (SLAs) that meet or beat the manufacturer's
  • On site problem resolution services available

 StandardEnterprisePremier
11x5 Support (7am to 6pm eastern time)X  
24x7 Support XX
Level II and Level III Security Expert SupportXXX
Account Review and AuditAnnuallyAnnuallyQuarterly
Toll free access to Cadre Technical CenterXXX
Multi-vendor SupportXXX
Email Support Options XX
Designated Account Coordinator  X
Secure Transmission of Support Files and DataXXX


VENDORS SUPPORTED


Check Point Software      Pulse Secure     Juniper Networks