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Technical Support

Rapid Diagnosis and Resolution

When you encounter a technical issue or security breach, you need to secure your network and your data – fast. 

From very basic to the most complicated technical issues, Cadre's engineers work through your whole problem, not just the single point of issue. With extensive product knowledge and high-end relationships with manufacturers and other vendors, the Cadre Technical Center (CTC) is the one source you should contact for all your technical support issues. 

Single Source

Cadre engineers possess both depth and breadth in security and networking expertise, as well as a resolute focus on problem solving. Their unique approach results in over 85% of all tickets closing on the first call for phone support customers. Unrestricted access to a single point of authority puts Cadre’s cross-trained support team at your fingertips. 

Advanced Resource

The strength of our relationships with “best of breed” network security technologies allows us to serve as your authority on the most complex information security solutions. Our state of the art lab utilizes equipment from each of our support partners. The lab environment can be used to recreate issues related to all supported products and can be reconfigured to match complex environments.

Cadre Provides Phone Support For All Levels: 

  • Direct telephone and email access to highly qualified support team
  • A comprehensive lab for duplicating issues
  • Defined service level agreements that meet or beat the manufacturers' SLAs
  • On site problem resolution services available
  • Advanced networking environment experience & knowledge
  • Dedicated coordinator for large support contracts
  • Incidental support tickets available 24x7
  • Ticket and Vendor escalation management

Support is Provided for the Following Partners:

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Need Support?

Phone: 513-762-6700

Toll-free: 866-762-6700

Contact Support