BRIDGING THE GAP

Cadre Security Sales Consultants provide a single point of contact to manage all of your information security needs. They are backed by our world class engineering team and will assist you through the decision making process, helping to identify a custom solution based on your individual requirements. Choose Cadre for comprehensive solution knowledge and tools to improve your business and IT capabilities.Cadre’s focus, energies and talents are devoted to providing our customers with outstanding service and products, blended with customer solutions through state-of-the-art technologies. This devotion is shared by our engineering resources who stand behind your Security Sales Consultants and help bridge the gap between business needs and a solution that meets those needs.

Our engineering department is staffed with subject matter experts in multiple disciplines . They are called upon to provide the pre-sales expertise to help you and the Security Sales Consultant arrive at a sound decision on the path forward.

Our service to you is designed to offer:
1. Pre-Sales Assistance Providing Business & Security Goal Alignment
2. Assessment Services Designed to Identify Unknown Gaps and Risk
3. Client Services Before, During and After the Sale
4. Post-Sales Implementation Services
5. OneSource Phone Support on Selected Products
6. Education Services to Empower Your Staff

CADRE PEACE OF MIND

Cadre’s expert services include one-to-one engagement with our Client Services Team, at no additional cost to you. Together with your Security Consultant, your Client Services Specialist will work with and for you to ensure all orders are processed in a timely and efficient manner, throughout all stages of the product lifecycle.

WHAT ARE CLIENT SERVICES

Cadre’s Client Services Team serves to promote customer advocacy through end-to-end support of the order process, from the initial submission to shipment tracking to your dock or doorstep. We understand the order requirements for each vendor solution you deploy, that’s why we offer the attention to detail, managed execution, and regular oversight needed to deliver long term value for your security investment.

The Client Services Team is proud to offer:

Client Advocacy
Our specialists are dedicated to your success by addressing your specific solution needs, monitoring and optimizing your asset utilization, and reducing your long term license costs.

Order Management
We maintain the highest levels of customer satisfaction through open communication of open and closed order status, reviewing all deliverables throughout the project lifecycle to ensure fulfillment, quality and requirement.

Asset Tracking & Contract Management
Contract Management of IT assets is an integral function of the Cadre Client Services team. We recognize the critical role inventory accuracy plays in efficient management of support contracts. As your inventory changes over time, your specialist will work hand in hand with you to ensure proper coverage, answering any questions you may have regarding existing/future support plans or asset tracking.

Contract Renewal & Co-Termination
Our team works diligently to provide you with ample advanced notice of contract expirations, and equip you with the tools you need for renewals. We involve all relevant stakeholders to ensure there is no lapse in coverage and can recommend and implement a contract consolidation plan that meets your needs.