CADRE TO PROVIDE FORTINET PHONE SUPPORT
CINCINNATI, OH – October 3, 2017 – Cadre Information Security, the leading provider of information security solutions, announced today it has earned the distinction of Platinum Partner and is now an elite member of Fortinet’s Certified Service Partner Program. These achievements allow Cadre to become a true portfolio partner with Fortinet, offering the benefits of superior support to thousands of customers daily.
Cadre and Fortinet have been long-standing partners, and today’s announcement marks yet another significant milestone in the joint commitment to lead and accelerate network security for enterprises. In this regard, Fortinet developed this selective program to ensure its customer are provided with the best in post-sales support. This type of designation is given to qualifying VARs based on their ability to offer single source problem resolution to customers. Cadre’s Support center is available 24x7 with direct phone and email access to Fortinet certified engineers who average over 13 years of industry experience. Cadre Support customers have unlimited email and phone access to Levels I, II, and III engineers with a first contact close rate of over 80%.
“Since 1996, post sales technical support has been at the core of our relationship with our clients and we continue to nurture this with a commitment to continuous technical expertise,” says Cadre CEO and Chairman, Sandra Laney. “Becoming an elite member of the Certified Service Partner Program as well as gaining Platinum Partner status is a validation of the investment Cadre has made in the training and certification of our engineering team and most importantly, it serves as recognition of our steadfast focus on delivering the highest quality of services to our customers.”
Fortinet secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud, or mobile environments. Fortinet ranks #1 in the most security appliances shipped worldwide and more than 300,000 customers trust Fortinet to protect their businesses. Learn more at https://www.fortinet.com, the Fortinet Blog, or FortiGuard Labs.