Various levels of support are available; you pick the one that’s right for you. For all levels, Cadre provides: Direct telephone and email access to highly qualified Level II and III technicians and technical account coordinators A comprehensive lab for duplicating issues Defined service level agreements (SLAs) that meet or beat the manufacturer’s On site problem resolution services available   Standard Enterprise Premier 11x5 Support (7am to 6pm eastern time) X  24x7 Support   X X Level II and Level III Security Expert Support X X X Account Review and Audit Annually Annually Quarterly Toll free access to Cadre Technical Center X X X Multi-vendor Support X X X E-mail Support Options X X Designated Account Coordinator X Vendors Supported: