CADRE NAMED JUNIPER NETWORKS ELITE PARTNER AND OPERATE SPECIALIST
CINCINNATI, OH – March 24, 2012 - Cadre Computer Resources, Inc., a market leader in design, assessment, installation, training, and support of information security systems, announced today that is has earned the distinctions of Operate Specialist and Elite Partner in Juniper Networks Advanced Security, Network Infrastructure and Wireless LAN programs. These achievements allow Cadre to become a true portfolio partner with Juniper Networks, offering the benefits of superior support to thousands of customers daily.
Juniper Networks, the industry leader in network innovation, developed these selective programs to ensure its customers are provided with the best in post sales support. The Operate Specialist designation is given to qualifying VARs based on their ability to offer single source problem resolution to customers. Cadre’s OneSource Support center is available 24x7 with direct phone and email access to Juniper certified engineers who average over 13 years of industry experience. Unrestricted phone and e-mail access to level II and level III engineers results in over 80% of tickets closing on the first call for OneSource phone support clients.
“At Cadre, post sales technical support is at the core of our relationship with our clients and we nurture this with a commitment to continuous technical expertise, says Cadre CEO and Chairman, Sandra Laney. “Achievement of Operate Specialist status as well as Elite Partner status is a validation of the investment Cadre has made in the training and certification of our engineering team and most importantly; it serves as recognition of our steadfast focus on delivering the highest quality of services to our customers.”
“Achieving Operate Status in the three Juniper service provider knowledge fields demonstrates that Cadre not only designs and installs Juniper’s high-performance networking solutions for enterprise customers, but also has the ability to support its Juniper clients throughout their lifecycle,” stated Ben MacDonald, partner director at Juniper Networks.. “Cadre’s ability to act as a single source for support places it among a select group of Juniper VARs in the Americas to achieve this distinction.”
About Cadre Computer Resources, Inc.
Cadre is a network and information security solutions provider that serves large and medium sized firms. Widely recognized as a pioneer in the security industry, Cadre delivers value through superior customer service, advanced engineering and a resolute focus on design, assessment, installation, training and support of information security systems. All over the world, clients rely on Cadre to provide guidance and technical expertise on compliance, controlling technical risks, and achieving security goals.